Tuesday, April 15, 2008

Vendor's grumbles cause waves on eBay

Recent changes for sellers on ebay.co.uk, which include increased fees and decreased item visibility, have angered many customers, writes Suchandrika Chakrabarti.

Some vendors believe the changes are linked to the introduction of eBay's new Express site, to be launched in autumn, though a spokesman for eBay told Guardian Unlimited this was not the case.

The alterations include reducing the visibility of items from eBay shops in the main results search, as well as increasing listing fees for shop items. This means that serious sellers, who may have built up a core clientele of loyal online shoppers through eBay, will find that their products are less visible on the site, and are also more expensive to put up for sale.

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